More Connections,
No More Missed Orders
Sellixa helps your team manage Instagram, WhatsApp, and Messenger in one calm workspace with AI replies, clear handoff, and simple order approval.
New Message
Hey, are you free now?
New Order
Linen set order replaced ID #45321
Messenger
How can I see the tracking number?
New Message
How can I renew my subscription?
Sellixa Has The Ability To Serve Any
Business Segment
Beauty & Wellness
Product questions, repeat buyers, and multilingual support with less friction.
Fashion
Sizes, colors, COD confirmation, and faster replies in one consistent flow.
Health & Lifestyle
Recurring conversations and higher-volume support organized for your team.
20k+
Active conversations handled
89%
Approval completion rate
4
Languages supported natively
Manage every DM order in one place
Handle incoming conversations without losing the sale.
Every new message lands in a structured queue. Operators can see intent, conversation history, and next action instead of stitching context together from multiple tools.
- One inbox for Instagram, WhatsApp, and Messenger
- Live assignments, notes, and operator ownership
- Priority handling for order-ready customers
Active queue
Nadia B.
Ready to buy
Atelier Casa
Delivery question
Meryem A.
Escalated
AI queue
Reply, draft, escalate
Customer asked for linen set in medium. AI found inventory, replied in Arabic, and created the next order step.
Keep track of all your approvals
Move from chat to confirmed order with less back-and-forth.
Sellixa captures the customer details, products, and delivery intent into a draft order so your team only needs to review and approve.
- Draft orders are built directly from the conversation
- Operators review AI output before fulfillment starts
- Approval rules protect high-value and low-confidence threads
Draft order
Linen Set · Navy
Approval board
More connections, no more missed conversations
Scale your response quality without scaling chaos.
AI handles repetitive questions, the team steps in when context matters, and every conversation stays visible from first reply to final confirmation.
- Arabic-first replies with multilingual continuity
- Escalations surface with the full thread already attached
- Order and response health stay visible for managers
Connected channels
Every reply, escalation, and approval feeds the same operational view.
Operations visibility
Managers stay on top of the queue.
Commercial plans that fit how teams actually launch.
Start with a tight rollout, then grow into more channels, higher automation volume, and broader team usage as the workflow proves itself.
Starter
For small stores taking their first DM orders seriously. One channel, AI replies, and a shared inbox that keeps the team aligned.
- 1 connected channel (Instagram or WhatsApp)
- Shared team inbox
- AI intent classification + auto-replies
- Draft order capture
- Store knowledge base (up to 50 entries)
- Email support
Growth
For stores already closing real revenue through chat. More channels, stronger automation, and the full order review flow your team needs at scale.
- Up to 3 connected channels
- Full AI workflow — classify, reply, draft, escalate
- Order review + one-click confirmation
- Team assignments, internal notes, escalation rules
- Priority support + guided rollout call
- Unlimited knowledge base entries
Scale
For high-volume brands that need deeper workflow tuning, custom AI behavior, and hands-on support from launch through steady state.
- Unlimited channels
- Custom AI persona + reply tone
- Advanced escalation and routing rules
- Dedicated onboarding and launch planning
- SLA-backed support
- Custom integrations on request
Need a custom rollout, deeper AI tuning, or team onboarding help? Talk to us.
All plans include a 14-day guided rollout period. We help you connect channels, upload your store knowledge, and validate the AI replies before opening to full traffic. Questions? Talk to us →
“Simple enough for the team to use every day, but structured enough to stop orders slipping through the cracks.”
Retail operations manager
Questions teams ask before moving sales operations into Sellixa.
No. The product is built around human approval at the order confirmation step. AI handles the repetitive middle — answering questions, capturing order details, escalating edge cases — but your operator confirms before fulfillment moves forward. You stay in control.
Instagram DMs and comments, WhatsApp Business, and Facebook Messenger. More channels are on the roadmap. Each connects through the official Meta Business APIs so your existing phone numbers and accounts stay in place.
Yes — and this is a core part of the product, not an afterthought. Sellixa is designed for Arabic-first retail operations where customers often switch between Arabic, Darija, French, and English inside the same conversation. Reply tone, product knowledge, and escalation all work across all four languages.
The conversation is immediately escalated to a human operator with the full context visible. Sellixa never forces a bad automated reply. Low-confidence threads and high-value customers always surface to the team.
Most teams connect their first channel and upload their store knowledge in under two hours. The 14-day guided rollout period that comes with every plan means we help you validate AI replies and approval flows before you open to full traffic.
Workspace data is fully isolated — each brand operates in its own environment with role-scoped access. Sellixa connects to Meta APIs over official, approved integrations and does not store payment information.
Absolutely. The draft order flow is specifically designed for COD-heavy markets. Customer details, delivery address, and order contents are captured from the conversation and shown to the operator for review before any commitment is made.
Starter is built for a single channel and a small team learning the workflow. Growth adds multi-channel support, the full order review and confirmation flow, team assignments, and priority support. Most stores doing real volume in chat will find Growth is the right fit.
Try Sellixa
Clean workflow, faster replies, fewer missed orders.
Start with one channel, validate the workflow, and give your team a simpler way to run social sales.