How Sellixa collects, uses, and protects your personal information.
This policy explains how information is handled when you visit the website or use the Sellixa service.
Last updated: March 27, 2026
1. Introduction
Sellixa Technologies ("Sellixa", "we", "us", or "our") operates the website at sellixa.com and provides a commerce automation platform for retail businesses (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use the Service.
2.1 Information you provide
- Contact information: name, email address, company name, phone number
- Account credentials: username and password when you create an account
- Business information: store name, channels, workflow preferences, product knowledge
- Communications: messages you send us via contact forms, email, or support channels
- Payment information: processed by our payment provider; we do not store card details
2.2 Information collected automatically
- Log data: IP address, browser type, pages visited, time and date of visit, referring URL
- Device information: device type, operating system, unique device identifiers
- Usage data: features used, clicks, session duration, and workflow interactions
- Cookies and similar tracking technologies (see Cookie Policy)
2.3 Information from third parties
- Meta Business APIs: when you connect Instagram, WhatsApp, or Messenger, we receive messages, profile names, and account metadata as permitted by Meta platform policies
- Analytics providers: aggregated usage and performance data
3. How We Use Your Information
- To provide, operate, and maintain the Service
- To process and fulfil your account registration and subscription
- To respond to inquiries, comments, and support requests
- To send transactional communications such as account confirmations and service updates
- To send marketing and promotional communications (you may opt out at any time)
- To monitor and analyse usage patterns and improve the Service
- To detect, prevent, and address fraud, security incidents, and technical issues
- To comply with legal obligations and enforce our Terms of Service
4. Legal Basis for Processing (EEA / UK Users)
If you are located in the European Economic Area or United Kingdom, our legal basis for processing your personal data is:
- Contract performance: processing necessary to provide the Service you have requested
- Legitimate interests: improving the Service, preventing fraud, ensuring security
- Consent: where you have provided explicit consent (e.g., marketing emails)
- Legal obligation: where processing is required by applicable law
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@sellixa.com. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request erasure of your personal data ("right to be forgotten")
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing
- Restriction: request that we restrict processing of your data in certain circumstances
- Withdrawal of consent: withdraw consent at any time where processing is consent-based
To exercise any of these rights, contact us at privacy@sellixa.com. We will respond within 30 days.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at privacy@sellixa.com and we will delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. Where we transfer personal data outside the EEA or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: Sellixa Technologies Email: privacy@sellixa.com Website: sellixa.com/contact