The terms governing your use of Sellixa and its commerce automation platform.

1. Acceptance of Terms

By accessing or using Sellixa ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms. If you do not agree, do not use the Service.

2. Description of Service

Sellixa provides a commerce automation platform that allows retail businesses to manage customer conversations, automate replies, capture orders, and coordinate team workflows across social messaging channels including Instagram, WhatsApp, and Facebook Messenger. The Service includes a web application, API access, and associated documentation.

3. Accounts and Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorised use of your account
• One person or legal entity may not maintain more than one free account
• Accounts registered by automated methods are not permitted

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of others
• Send spam, unsolicited messages, or engage in deceptive practices
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorised access to the Service or its infrastructure
• Scrape, crawl, or extract data from the Service without written permission
• Use the Service to send messages that violate Meta platform policies
• Resell or sublicense the Service without authorisation

5. Subscriptions and Payment

• The Service is offered on a subscription basis with fees as described on the Pricing page
• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by applicable law or as stated in our refund policy
• We reserve the right to change pricing with 30 days notice to existing subscribers
• Failure to pay may result in suspension or termination of your account
• You are responsible for all applicable taxes in your jurisdiction

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Sellixa Technologies and are protected by international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes only. You retain ownership of all content you submit to the Service, and you grant Sellixa a limited licence to process that content solely to provide the Service.

7. Third-Party Services

The Service integrates with third-party platforms including Meta (Instagram, WhatsApp, Messenger) and OpenAI. Your use of these integrations is subject to the respective third-party terms and policies. Sellixa is not responsible for the availability, accuracy, or practices of third-party services.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of data as described in the Privacy Policy.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SELLIXA DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SELLIXA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sellixa Technologies and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate these Terms at any time. Sellixa may suspend or terminate your access immediately if you breach these Terms. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) shall survive.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction, as agreed between the parties in writing.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or prominent notice on the Service. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance.

15. Contact

For questions about these Terms, contact us at legal@sellixa.com or through our contact page at sellixa.com/contact.